Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use.
We are confident that our customers will find our products satisfactory in every way.
However, if for any reason, you are not completely satisfied with any Herbalife product purchased from Great to be You, you may request a refund from Great to be You within thirty (30) days from the date you receive the product. We will offer you a full credit toward the purchase of other Herbalife products or a full refund of the purchase price (excluding shipping costs if any).
This guarantee is limited and does not apply to any product intentionally damaged or misused.
If you are not satisfied, Great to be You will honor the product guarantee quickly and courteously, according to the following instructions:
- Make sure that you are using the products consistently. This simple step solves the majority of issues we come across.
- Contact Great to be You with any questions regarding product usage or results. We guarantee that results are mandatory for all individuals who use the products consistently and correctly, with our guidance and assistance.
- If you still would like to return your products, make sure that Great to be You receives your return within thirty (30) days of you first receiving it.
We offer customers a 30-day money-back guarantee, no questions asked.
If you're not fully satisfied with any product for any reason, simply return the unused portion to us within 30 days and you'll receive a full refund. It's our way of guaranteeing your complete satisfaction. To make a return, please contact us for full procedure. IMPORTANT: Items that are not returned in their original product container will not be refunded.
Return Shipping costs are non refundable
There are no cash refunds on credit card purchases.
If an item is exchanged, new shipping and handling fees will be applied.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.